A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. 5.

When it comes to creating quality management systems (QMS), sometimes quality leaders just don’t know where to begin or what to do.

A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. 10 Easy Steps to building one. Designing a quality management system 1. A Quality Management System is “The organizational structure, processes, procedures, and resources needed to implement, maintain and continually improve the management of quality.” – American Society for Quality (ASQ) . A Quality Management System is built for ISO registration, to satisfy customer requirements, or to produce better products. It is aligned with an organization's purpose and strategic direction (ISO9001:2015). Let’s review the basic steps to implementing Total Quality Management (TQM) with a quality management system. QualityManagementSystem.com 2.