You should try to follow this, where possible.

Sometimes however people, often those in managerial positions, find themselves the subject of a malicious or false grievance. W hether you’re an HR professional, an office manager or the owner of the business, your aim in dealing with the grievance is to resolve the issue quickly and effectively. Where the grievance is against the line manager the employee may approach another manager or raise the issue with their HR department if there is one. A grievance procedure is a formal way for an employee to raise a problem or complaint to their employer. The procedure can be adjusted depending on size. A grievance meaning, in ordinary language, refers to a concern, complaint, or any form of workplace discontentment or dissatisfaction that you may have as an employee with your employer, manager, or fellow employee that needs to be addressed by the management. ... a grievance. What Are my Rights if a Work Colleague Has Raised a Grievance Against me?

An employer should keep a paper trail of all stages of the grievance procedure, including any informal resolution that has been agreed. It is helpful if the grievance procedure sets out who the individual should approach in these circumstances.

... allow the employee to appeal against the grievance outcome. All employees have a right to raise a grievance in the workplace and for this to be investigated and ideally resolved. ... You should ask for a meeting with your immediate manager to explain your concerns. Dealing with grievances at work.

To ensure that your employee gets a fair hearing and outcome - and avoid lengthy and costly employee tribunals - here are 5 ways to deal with a workplace grievance. If the grievance is serious, or the employee feels that it has not been satisfactorily resolved, the employer should deal with the complaint under its formal grievance procedure, and ask the employee to put his or her grievance in writing. This issue is easily dealt with if the appropriate procedure is followed. For example, a manager of a small business with one or 2 employees might need to manage the grievance procedure on their own.